Everything you need to know about AI Digital Reception.
Business-specific configuration, transparent capacity and controlled human handoff from one connected platform.
Is QIH HUB AI configured separately for each business?
Yes. Services, prices, opening hours, FAQs, workflows, restricted topics and handoff rules are configured specifically for your business.
Does AI really answer telephone calls?
Yes. Incoming calls can be answered with an AI voice, subject to telephone/SIP setup and agreed business rules.
Which channels can be connected?
Phone, WhatsApp, Instagram, Messenger, Telegram, email, web chat and compatible systems. Availability depends on provider API permissions.
Can it book appointments and reservations?
Yes. It can collect details, check compatible calendars and create, confirm, change or cancel defined bookings.
Can it process orders?
It can collect order or service-request details and advance the workflow where the connected business system permits it.
Can conversations be transferred to CRM?
Yes, where a compatible CRM and authorised API access are available. Transcripts, summaries and customer details can be recorded.
Can it hand over to a real employee?
Yes. Urgent, sensitive, restricted or explicitly defined scenarios can be routed to a person or department.
How is usage measured?
Telephone use is measured in AI call minutes. Supported written-channel activity is measured in AI message interactions.
What happens if capacity is insufficient?
Additional capacity may be purchased or the service can be upgraded. Unused monthly allowances do not roll over.
Are external provider costs included?
Unless a written proposal says otherwise, telephone/SIP, WhatsApp/Meta, SMS, CRM, calendar, premium licence, advertising and external API costs are separate.
Are calls recorded?
Only where enabled, legally permitted and after an appropriate notice and explicit consent. Retention and deletion rules are agreed during setup.
How long does setup take?
Timing depends on channels, knowledge content, integrations, approvals and testing. The confirmed timetable is included in the proposal.