AI communication and call recording notice.
Business-specific configuration, transparent capacity and controlled human handoff from one connected platform.
Transparent AI communication
Where required, customers are informed that they are interacting with an AI-supported system. QIH HUB AI is configured around approved information and defined operational rules; it should not be treated as a substitute for emergency services, professional medical, legal or financial advice.
Call recording and consent
Call recording is not assumed. If recording is enabled, the business must have a lawful basis, provide a clear notice and obtain explicit consent where required. A non-recorded alternative or human transfer should be available where appropriate.
Retention and deletion
The customer business determines the lawful retention period, authorised access and deletion workflow. Requests concerning access, correction or deletion should be directed to the responsible business or to privacy@qihhub.com.
Human handoff and safety
Restricted topics, uncertain answers, complaints, emergencies and other sensitive scenarios can be routed to an authorised employee. Configuration and technical suitability are confirmed in the service proposal.